Privacy Policy

Effective date: October 24, 2026

Who we are

Rising Specialty Medical Center, LLC, doing business as Rising Health Specialty Clinic (“Rising Health”, “we”, “our”, “us”), is a functional and integrative medicine clinic at 1660 E Murray Holladay Rd, Holladay, Utah 84117. This Privacy Policy explains how we collect, use and protect information when you visit risinghealthutah.com, use our website chat, or receive text messages from us (together, the “Services”).

By using our Services, you agree to the collection and use of information as described in this Privacy Policy.

If you are a patient: this policy covers our website, chat and text messaging. As a healthcare provider, we also protect your medical records and health information under the Health Insurance Portability and Accountability Act (HIPAA). How we use and share that information, and your rights over it, are described in our Notice of Privacy Practices, which we give every patient and which you can request at any time at our front desk or by emailing info@risinghealthspecialty.com.

Information we collect

Information you give us

• Your name
• Your phone number (including mobile) and email address
• What you tell us in a chat or text message, such as the reason you'd like a consultation
• Your text messaging preferences and consent

Please don't send detailed medical information through the website chat or text messages. We'll talk with you privately by phone or in person.

Information collected automatically

• Device and browser type
• IP address
• Pages visited and how you use the site, through Google Analytics
• Cookies and similar technologies

We don't use advertising pixels or session-recording tools on this website.

How we use your information

We use the information we collect to:

• Respond to your messages and set up your free phone consultation
• Schedule and remind you about appointments, and follow up on your care
• Send clinic updates, event invitations and offers, only if you've agreed to marketing messages
• Improve our website and services
• Meet our legal obligations

Text messaging: terms and consent

By providing your mobile phone number and opting in to receive text messages from Rising Health Specialty Clinic, you consent to receive recurring automated marketing and transactional text messages (for example, consultation follow-ups, appointment reminders and confirmations, care updates, clinic news, event invitations and offers) at the mobile number provided. You opt in through the checkboxes in our website chat: one for care and appointment messages, and a separate one for marketing messages. Neither is checked for you. Consent is not a condition of purchase or of receiving services.

Message frequency: Message frequency may vary based on your engagement status, interactions, appointments and preferences.

Message and data rates: Message and data rates may apply depending on your mobile carrier plan.

Opt-out: You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message, and no further messages will be sent unless you re-subscribe.

Help: For assistance, reply HELP to any message or contact us at info@risinghealthspecialty.com or +1 801-419-0705.

Supported carriers: Major carriers are supported. Carriers are not liable for delayed or undelivered messages.

Information sharing and disclosure

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share other personal information only in the following circumstances:

• With service providers who help us run our Services (for example, our scheduling, messaging and customer relationship software), who may use it only to provide those services to us
• With other providers involved in your care, with your permission or as the law allows
• To comply with legal obligations, court orders or government requests
• To protect the rights, safety or property of Rising Health, our patients or others
• In connection with a merger, acquisition or sale of assets, with notice to you

We do not sell your personal information.

Data security

We use reasonable administrative, technical and physical safeguards to protect your personal information from unauthorized access, use or disclosure. No method of transmission over the internet is completely secure, so we can't guarantee absolute security.

Cookies and analytics

We use cookies and Google Analytics to understand how visitors use our website. You can manage cookies through your browser settings, and you can opt out of Google Analytics with Google's browser add-on.

Third-party links

Our Services may link to other websites, such as Google reviews, our patient portal or video platforms. We aren't responsible for their privacy practices or content, and we encourage you to read their privacy policies.

Children's privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through it. Parents and guardians may contact us on behalf of a child. If we learn we have collected information from a child under 13 through the website, we will delete it promptly.

Your rights and choices

Depending on where you live, you may have rights regarding your personal information, including:

• Accessing, correcting or deleting your personal information
• Opting out of marketing communications
• Withdrawing consent for text messaging

To exercise any of these rights, contact us at info@risinghealthspecialty.com.

Data retention

We keep personal information for as long as needed for the purposes in this Privacy Policy, unless a longer period is required by law, including medical record retention laws.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continuing to use our Services after a change means you accept the revised Privacy Policy.

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